Returns & Exchanges

At Alite, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed fashion items. If your new look isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

1

Initiate Your Request

Log into your Alite account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are still attached and intact.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized carrier location or schedule a convenient home pickup.

4

Quality Check & Refund

Once our warehouse receives and inspects your return for quality compliance, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing